Terms & Conditions

Classes are available to book on a first come, first served basis.

Most One to One classes will take place at the VoiceCity studio in SE London.


First lesson payment must be made at least 48 hours before the lesson time via the Rates page on this website.

Thereafter every lesson must be paid one lesson in advance by cash directly to your VoiceCity vocal coach at the end of each lesson.

Block Bookings – Payment must be made in one lump sum via the Rates page on this website or via bank transfer.


Notice of at least 48 hours must be given for all cancellations otherwise the full fee / lesson voucher will be forfeited regardless of the reason.

If you do not arrive for your lesson for any reason, the full lesson fee / lesson voucher will be forfeited.

Expiry Date

Lessons must be taken within the following time frame or the lesson fee will be lost.

One lesson booked in advance: within 1 month.

Block bookings of up to 5 lessons: within 3 months.

Block bookings of up to 10 lessons: withing 6 months.


We regret that refunds are not available.

Group Classes – if you miss a class, then please download that week’s handouts and notes from the Student Area using your password.


If you anticipate arriving late please text or call your VoiceCity vocal coach with your estimated time of arrival. Your coach not be able to take your call if they are teaching.

The lesson will still finish at the agreed time, regardless of the reason for lateness.

If your vocal coach has not received any communication from you 15 minutes after the scheduled session time to say that you are running then, then the coach has the right to cancel the session completely and not reschedule it. The full fee will be forfeited.

Group Classes and Choir – if you arrive late, please try to wait for a break in the session and enter the class as quietly as possible.


Please do not arrive early for lessons as there is nowhere to wait in the studio. Please ring the doorbell on the exact time of your lesson. For a list of local cafes you can wait in, please visit Location page of this website.

Please ensure that you arrive in a state of mind ready to learn and engage with the vocal coach.


Please DO NOT come to the lesson if you are contagious in any capacity.

During the Class

Only the person taking the lesson can be present at the studio. If you are the parent or guardian of a client under 18, then you may sit in for the first lesson only.

If you are accompanying the student, you must wait elsewhere during the lesson. This is to encourage total focus and relaxtion of the student.

Mobile phones must be switched to silent.

Lesson Availability

Lessons are usually given at these times depending on availability:

Monday – Friday: between 10 – 9pm

Saturday: between 10am – 3pm

Sunday: between 10am – 3pm

*Flexibility can occasionally be offered.

VoiceCity endeavours to send the following weeks availability to all students on the database by text message on a Friday or Saturday.

Lesson slots are in very much in demand so bookings are on a first come, first served basis.

Hours of Business

For all queries you can call VoiceCity within the hours of 9am – 9pm 7 days a week. Outside these hours, please text or email.

Thank you for your co operation.



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